Billing
Ask for money back
A person reads every one of these. You get a decision within five business days and the reasoning behind it, whichever way it goes.
Request a refund
No scripted retention questions.
You may not need this
These come back on their own.
- A run that failed — the reservation is released and you were never charged.
- A run we could not confirm — held for review rather than charged.
- A charge you never approved — that is a bug, and we refund it.
Just want to stop paying?
Cancelling does not need a form or an email. Open your billing settings and cancel through the payment portal — you keep paid access until the end of the period, then the workspace drops to Free. Nothing is deleted.
What we do and do not refund is set out in the refund policy.
Before a chargeback
Please talk to us first. It is faster, we can usually fix it the same day, and a chargeback opened mid-investigation can suspend the workspace until the bank concludes — which helps neither of us.